LeadDesk has agreed to acquire ACE, a market-leading Contact Center-as-a-Service (CCaaS) platform, from Telia. The transaction sees LeadDesk significantly strengthen its position in Sweden and across the Nordics, with Sweden set to become LeadDesk’s largest single market following completion.
ACE has been built up over the years into one of the most trusted contact center platforms in the Nordics, serving more than 100,000 users across the private and public sectors. Around 90 employees will transfer from Telia to LeadDesk as part of the deal. Telia and LeadDesk have also entered into a long-term strategic partnership, under which Telia will continue to sell, deliver and support ACE for existing and new customers. The transaction is expected to close in the fourth quarter of 2026, subject to customary regulatory approvals.
LeadDesk is a leading European provider of AI-enabled contact center software, with customers across 34 countries and a strong presence in finance, telecom, the public sector and healthcare. The company is listed on Nasdaq Helsinki and has systematically built its position across its Nordic home markets of Finland, Sweden and Norway.
KANTER advised LeadDesk on the transaction.